It was almost 16 years ago when a video sharing website was launched by 3 PayPal employees who named it YouTube. Since then, they never looked back. Over the years, YouTube has become a household name and is one of the most visited social media platforms in the world. The very first YouTube video was uploaded back on 23rd April 2005 by Jawed Karim, one of the co-founders of YouTube. It was titled “Me at the Zoo.” Thereafter, more than …

Responsive web design is a design of pages on the Internet that allows you to get the correct display of a web resource on any devices connected to the network (smartphones, tablets, laptops, PCs). Good example of website design adjusts to the parameters of the browser window, which are set by the user or device. Responsive web design and mobile traffic growth Today, such a site page design is not just fashionable, but necessary in web development. This is due …

Keywords and SEO have a hand and glove relationship. Both go together to increase the traffic to the eCommerce store. If the keywords are not selected properly, or if they are not targeted for the audience you want to reach then you won’t get organic traffic from Google. When developing an SEO strategy, keyword research is a must, especially for onsite SEO. Just as the research is important for other activities of the business such as buying assets, hiring people, …

In terms of solving problems or getting instant solutions, webchat use has evolved in the contact center. Compared to other channel networks, consumers enjoy the speed and ease of use. It also removes typical call frustrations (not intrinsically frustrating IVRs), such as hold times or distracting IVR programs. In reality, if there is no chat option, it is sometimes listed as a cause of dissatisfaction. Here are some reasons why you should consider incorporating this canal and tactics to your …